Return policy

Not Quite Right? No Problem.

Returns

New product(s) purchased from OutdoorResearch.com may be submitted for a return within 60 days of the purchase date*. Please ensure the original tags are attached or included, and that all items are submitted in new, unused condition. Once a return is initiated, if you select a prepaid return label, you have 30 days from initiation to utilize that label before it becomes inactive.

If your purchase was made through outdoorresearch.com in the last 60 days and has a product failure, please reach out to our team here.

Returns processing times increase after the holiday season. Our current processing time is 45 business days (M-F) after delivery to our returns warehouse. If your return has exceeded that time frame, please reach out to our customer service team.

*Holiday Returns: All purchases made in November of 2025 are eligible for exchange/return through 1/31/26.

Exchanges

  1. Exchanges are only offered in the US.
  2. Exchanges are available within 60 days of purchase.
  3. You can choose to exchange an item(s) from your purchase for a different eligible size or color.
  4. Inventory is not held, and your exchange replacement is shipped out after receiving and confirming the condition of your original item(s). If the inventory is low and we are unable to fulfill your exchange request, you will receive a notification that it will be treated as a return for a refund back to the original form of payment.
  5. We do not currently offer an exchange for a product that would lead to a difference in price and payment due. If you would like to pick out a different item, you are welcome to create a return for refund, followed by a new purchase.
  6. Please note that exchange orders will always be automated to the address that was provided on your original order. The ship-to address cannot be edited on your exchange replacement order. If you need to ship to a different address, please create a return for a refund and start a new order.
  7. Exchange replacement orders will ship via a ground courier method unless the address on your original order was for pick up at one of our retail stores. If you require an expedited courier method for your replacement order, please select a return for a refund and place a new order through.
  8. Final sale items are not eligible for exchange.
  9. Please note that the exchange portal is not available for warranty replacement orders. If the size, color, or item you received via our warranty channel is not working out, please reach out to the warranty support team for further assistance.
  10. Exchanges processing times increase after the holiday season. Our current processing time is 45 business days (M-F) after delivery to our exchanges warehouse. If your return has exceeded that time frame, please reach out to our customer service team.

Retail Store Returns

Yes, you can drop off your Outdoor Research online returns in-store. Follow the online step-by-step Return process and bring your item(s) in a bag or a package that is labeled with your RMA number during our business hours. If you need help creating a return for an online purchase our staff are happy to assist you in person.

We cannot provide an exchange for a product not purchased directly in either of our Flagship or Outlet store locations.

Valid purchases made within either of our Flagship or Outlet locations, that are new with tags, can be returned to our stores within 60 Days (Flagship) or 45 days (Outlet) of the original purchase date. Any seconds, samples, or final sale items cannot be returned or exchanged at either location.

Third Party Store Returns

Please partner with the third party retailer where your purchase was made to receive the maximum refund possible. Outdoor Research cannot issue a refund for purchases not made directly through the Outdoor Research website.

Please note that purchases made through ExpertVoice and Outdoor Prolink are final sale and cannot be returned or exchanged.

Infinite Guarantee

For gear that has been used and has a defect in materials, workmanship, or product failures, please see our Infinite Guarantee.